Zalo gửi thông báo trấn an người dùng sau làn sóng tẩy chay

Zalo stated that the update to its terms of service aims to clarify the purpose of data collection, ensure information security, and protect user privacy.

According to VTC News reporters, on the afternoon of December 31st, Zalo issued a notice to many users regarding the update to its terms of service.

According to Zalo, the updated terms of service help users better understand how personal data is processed, protect their privacy, and affirm compliance with Vietnamese law.

In the notice, Zalo emphasized: "This update does not change the features or your experience with Zalo."

The Zalo notification sent to users in the messaging section. (Photo: Mạnh Hùng)

In response to concerns surrounding the Terms of Service and privacy, Zalo has clarified the purpose of data collection, security measures, and the user's right to control personal information on the platform.

According to Zalo, collecting certain user data is necessary during the application's operation to provide full functionality, ensure stable service, and protect account security. The purposes for data processing are specifically stated in the Terms of Use, and Zalo affirms that it only uses data for the purposes disclosed.

Regarding sensitive information such as citizen identification numbers (CCCD), Zalo states that this data is only collected in limited cases, for identity verification, account protection, and fraud prevention. Information processing always complies with legal regulations. Furthermore, due to legal obligations, Zalo needs to collect information related to family relationships in some cases to verify guardianship and ensure the rights of users under 16 years of age.

Regarding data security, Zalo states that its system currently meets the international standard ISO/IEC 27001:2022 for information security and has been assessed and certified by BSI. This standard is widely applied globally. At the same time, the platform also complies with Vietnamese laws and regulations related to information security and personal data protection.

In addition to existing measures, Zalo says it is in the process of applying for permission from relevant authorities to implement end-to-end encryption (E2EE), thereby enhancing the security of private conversations between users.

Regarding data sharing with third parties, Zalo affirms that it only does so with the user's active consent, in accordance with legal requirements. In cases where it connects with third-party applications, the system will display a notification to allow users to decide whether to share information. Users can also view and revoke data sharing permissions in the Permission Management section of the app.

Users need to grant permissions to third-party applications. (Image: Zalo)

The notice emphasizes: "Zalo proactively does not store the content of messages and calls between individuals. We are committed to not using the content of messages and calls between individuals for any purpose."

Regarding the right to control personal data, users can proactively view, update, and adjust privacy settings directly within the app (Personal > Privacy) or contact Zalo directly for support. In case of questions or issues related to the rights of data subjects, users can send an email to feedback@zalo.me.

For cases where users do not agree with the Terms of Use, Zalo states that according to legal regulations, this platform has no legal basis to continue processing data and providing services. In that case, Zalo is obligated to delete the user's previously collected data.

Conversely, if the user has agreed to the updated Terms of Use, Zalo asserts that no further action is required and the user can continue using the application as normal.